Privacy Policy

Solutti Comex, registered under CNPJ [CNPJ to be filled in], with offices at Av. das Américas, 8585 – Barra da Tijuca, Rio de Janeiro – RJ, and Rua Vereador Abrahão João Francisco, 2957 – Ressacada, Itajaí – SC, Brazil, respects the privacy of everyone who visits this website and is committed to processing personal data responsibly, transparently and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018, LGPD).

This Policy explains what data may be collected, for what purposes, with whom it may be shared and what the data subject’s rights are.

1. Data we may collect

We only collect the data needed for the purposes described in this Policy:

• Data you provide, when you fill out the contact form or contact us by email, WhatsApp or social media: name, company, country, email, phone number, area of interest, information about products, origin and destination of the operation, and any other data you choose to share.
• Browsing data, collected automatically: IP address, browser and device type, pages visited, date and time of access. Some of this data may be collected through cookies, as described in our Cookie Policy.

Please do not send sensitive personal data (such as health data, racial origin or religious belief) through our channels, as it is not needed for our services.

2. How we use the data

• To respond to requests, questions and requests for proposals.
• To understand your company’s needs and assess the operation presented.
• To provide the contracted services and maintain the business relationship.
• To send communications about our services, when there is interest or authorization.
• To improve the website’s operation, security and content.
• To comply with legal, regulatory and contractual obligations.

3. Legal bases

Data is processed on the legal bases set out in the LGPD, such as the data subject’s consent, the performance of a contract or of preliminary procedures at the data subject’s request, compliance with a legal or regulatory obligation, the regular exercise of rights and the company’s legitimate interest, always respecting the data subject’s rights and expectations.

4. Data sharing

Solutti does not sell personal data. Data may only be shared when necessary, with:

• Partners involved in the requested operation (such as freight forwarders, carriers, customs brokers, warehouses, insurers and certification bodies), to the extent necessary to structure and carry out the operation.
• Technology providers that support us, such as hosting, email and communication tools.
• Public authorities, when there is a legal obligation or court order.

As foreign trade operations involve other countries, some data may be transferred internationally. In such cases, we adopt the safeguards provided for in the LGPD.

5. How long we keep the data

Data is kept for as long as necessary to fulfill the purposes of this Policy, to meet legal and regulatory obligations or to exercise rights in legal proceedings. After that, it is deleted or anonymized.

6. Security

We adopt reasonable technical and administrative measures to protect data against unauthorized access, loss, alteration or improper disclosure. No system is completely immune to risk, but we work continuously to reduce it.

7. Your rights

Under the LGPD, you may request at any time:

• Confirmation that your data is being processed and access to it.
• Correction of incomplete, inaccurate or outdated data.
• Anonymization, blocking or deletion of unnecessary data or data processed in breach of the law.
• Data portability, under the applicable regulations.
• Information about whom your data has been shared with.
• Withdrawal of consent, when consent is the basis for processing.

To exercise your rights, send an email to international@solutticomex.com.br. You may also file a complaint with the Brazilian National Data Protection Authority (ANPD).

8. Third-party links and services

The website may contain links to third-party websites and services, such as WhatsApp, LinkedIn and Instagram. When you access them, the privacy policies of those services apply, and Solutti is not responsible for them.

9. Changes to this Policy

This Policy may be updated at any time. The current version will always be available on this page, with the date of the last update.

10. Contact

Questions about this Policy or about the processing of personal data can be sent to international@solutticomex.com.br.